Blog Archives

Operating model design: start with customers

When organisations change their operating model, sometimes one objective is emphasised at the expense of others. This causes problems in the long term, such as unintended increase in workload, special requests, and additional effort expended to tweak or tailor services. A key solution to this problem is to start with your customers’ needs when designing an operating model.

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Posted in Operating model, Strategy execution and mobilisation

Principles to consider when you design a new operating model

This article discusses some benefits of operating model redesign, identifies 9 key elements of an operating model, and outlines some principles that need to be considered when redesigning the operating model for your business, organisation, or function.

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Posted in Change management, Operating model, Strategy execution and mobilisation